Reference

Open d12 Privacy Policy for India

When you open an account with d12, we explain what data we collect, why we need it, and how you can ask for access or edits where local…

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d12 Open d12 Privacy Policy for India
CONTACT ROUTES

Switch to Support When You Need Help

If you want to ask what we hold, how long we keep it, or why a record appears on your account, reach us through the channels below.

Support inbox Send privacy requests through our support inbox if you want a copy of the data we hold, a correction, or a deletion request. We may ask you to confirm account ownership before we make a change.
Help form Use the help form inside your account to raise a request from a signed-in session. That helps us match your message to the right record and keep the process tied to you.
Footer contact If you are not signed in, use the contact details in the footer and mention privacy in the subject line. We will route it to the right team and reply through the same channel.
DATA CARE

Browse How We Handle Your Data

We handle privacy requests with the same rule set across the site: collect the minimum needed, lock sensitive account data behind verification, and keep logs only as long as the law or…

Data minimisation

We collect only the account, device, and transaction details needed to run the service, handle payments, and answer your request. Extra fields are not kept just because they are available.

Cookie use

Cookies help the page remember sign-in state, language choice, and session safety. We use them to keep your account flow steady and to spot unusual activity before it reaches your wallet.

Account security

Passwords are stored in protected form, and sensitive changes may need fresh verification. We limit staff access to account data so only the people who need it can act on it.

Retention windows

We keep records only for as long as they are needed for support, dispute handling, tax, fraud checks, or legal duties. After that, we remove, mask, or archive them according to the rule that applies.

Change requests

You can ask for access, correction, or deletion where local law allows. We may need proof that the request comes from you before we alter anything tied to your account.

Third-party handling

If a service partner helps process a payment or verify a request, we share only the fields needed for that task. We expect the partner to keep the same duty of care.

Check Answers on Data and Access

These answers cover how we collect, use, keep, and correct your records. If your region has a stricter privacy rule, that rule can change what we are allowed to hold or share. We use verified account routes for sensitive requests so your data does not move without the right checks. That keeps the process tied to you and your account.

We collect the details needed to create and protect your account, such as name, contact fields, login data, device signals, and payment references. We keep the list tight and use it only for account handling and legal duties.

Cookies help us keep you signed in, remember simple settings, and detect session problems. They also support security checks so your page load and account actions stay tied to the same session until you log out.

Retention depends on the reason we collected the record. Support logs, payment traces, and dispute files may stay longer than routine browsing data, but we remove or mask each item once the needed period ends.

Yes. Send the request through support or the help form inside your account, and we may ask you to confirm ownership before acting. Where local law allows, we can share a copy or update the record.

Only when another service helps with payment processing, account checks, or legal duties. We share the minimum fields needed for that job and do not pass along extra account details without a clear reason.

Then that part of the service stays unavailable in your region, or we limit the data flow to what the law permits. We still handle any stored record under the same legal constraints.

Use the support inbox, the help form, or the footer contact route. Say that your message is about privacy so we can send it to the right team and answer through the same channel.

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