Reference

Open d12 legal terms for India

Open your account to read the terms that govern access, wallet use and request handling on d12.

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d12 Open d12 legal terms for India
CONTACT ROUTES

Switch to the right contact

For legal questions, use the route that matches your request. The in-account form is easiest for clause checks, while email works when you need to attach a file or refer to a…

In-account form Use the form inside your account when you want a clause checked against your profile. Add the date, page path and the account email so we can match the request without delay.
Email desk Send email from the address linked to your account when you need to attach a file or quote a dated message. We reply with the next step and any checks we need.
Postal route If your request needs a signed letter, use the postal address shown in the footer. Include your full name, account ID and a clear instruction so we can process it correctly.
DATA SAFEGUARDS

Browse how we handle records

We handle legal records with a narrow purpose. Account details, browser cookies and request logs are used to verify identity, keep sessions stable and show how a change was handled.

Data scope

We store only the details needed to verify your account, answer a legal request and keep the audit trail clear. That keeps the record set smaller and easier to protect.

Cookie use

Cookies remember your session, language and consent choices for this browser. They do not change the terms on this page, and you can clear them through your browser settings at any time.

Account security

Keep your password private, sign out on shared devices and check the login list from time to time. When a legal change affects your profile, we confirm it through the account before acting.

Retention

We keep records for the period needed for legal, tax, dispute or security reasons. After that period ends, we archive or remove them under our internal retention process.

Change requests

If you want a correction or a copy of a record, send the request from your registered account and name the item you want changed. We may ask for a quick check before updating anything.

Contact trail

Keep the ticket number or email thread so you can continue the same request later. That helps us match the right record and send a single reply instead of asking you to repeat details.

Open common legal questions

These questions focus on the parts people ask about most: who can access d12, what we record, how we respond to corrections, and where a request should go. We keep the answers short so you can find the right clause fast, then follow the same route our team uses when a legal request comes in. If a clause changes by region, local law and the local version control it.

Access depends on local law and is available only where local law permits. If a service is not allowed in your region, the account flow will not show it there for you.

We keep the details needed to verify your account, handle requests, track changes and protect the system. We do not use them for anything outside the clauses shown on this page.

Send the request from your logged-in account, name the clause or record you want changed, and include the date if you have it. We may ask for a quick check before updating anything.

We keep records only for the period needed for legal, tax, dispute or security reasons. After that period ends, we remove or archive them under our retention process.

Cookies help remember your session, language and consent choices. They do not alter the legal terms, but they do help us recognise your browser when you return.

Use the in-account form, the email address shown in your footer or the postal route listed there. Pick one route and keep the same thread so we can answer faster.

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